RacineDesk
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Now onboarding early-access teams · 15-day free trial

Every customer conversation. Calm. Under control.

RacineDesk turns scattered emails into tracked tickets — with SLA timers, internal notes, a knowledge base and real reports. Built on the TechRacine product ecosystem.

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No credit card · licensed plans from the TechRacine team · your data stays yours

Support inbox

All caught up

Invoice PDF downloads blank

#RD-2046 · Support

High

Payment sync failing with QuickBooks

#RD-2039 · Support

Critical

Add export to RacineVault

#RD-2031 · Support

Low

SLA met on all Critical tickets this week

One continuous ecosystem RacineQA RacineTasks RacineVault RacineLMS AskRacine AI

Features

A help desk that behaves like a product, not a plugin.

Built from scratch on Laravel 13 — with the workflow clarity agents actually enjoy using.

Email becomes a ticket — automatically

IMAP polling watches every department mailbox, threads replies by Message-ID, stores attachments, and opens tickets without an agent lifting a finger. Agents reply by SMTP back to the customer.

Message-ID threading Attachments Queue-based sending

SLA timers that never sleep

Critical 15 min · Low 3 days. Response and resolution clocks start the moment a ticket opens, and breaches get flagged before customers complain.

Internal notes, invisible to customers

QA findings, deployment statuses, call summaries — kept inside the thread, away from the inbox.

Knowledge base that deflects

Categories for QuickBooks, Laravel, Odoo, hosting & more — so repeat questions turn into articles, not queues.

Reports that steer decisions

Ticket trends, SLA performance, and agent leaderboards — exportable to Excel, CSV or PDF.

How it works

One lifecycle. Zero dropped balls.

Every ticket walks a visible path through your team. Every step is logged, timestamped and searchable.

New
Open
Assigned
In Progress
Waiting for Customer
Resolved
Closed
Reopened

Step 1

A customer email — or a portal form — lands in your mailbox and becomes ticket #RD-2046.

Step 2

Priority and category are set; SLA clocks start; the right team picks it up.

Step 3

Replies, notes and resolution are logged — the customer sees only what they should.

Pricing

Try everything. Pay when it clicks.

Every workspace starts with the full 15-day trial. Confirm with a TechRacine license key when you're ready.

Starter

For small teams getting serious about support.

$12 agent / month

  • 5 agent seats
  • Email → ticket inbox
  • SLA timers
  • Knowledge base
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Pro

For teams that need the full integration surface.

$29 agent / month

  • Unlimited agents
  • RacineQA & Tasks sync
  • Advanced reports & exports
  • Priority email support
Start free trial

Enterprise

For orgs that need everything, everywhere.

Custom annual agreement

  • Everything in Pro
  • Dedicated success manager
  • Custom SLAs & onboarding
  • Tenant audit & data controls
Contact sales

USD per agent, billed annually · 15-day free trial included on Starter and Pro.

Ready to calm your support desk?

Set up your workspace in 15 seconds. 15 days free. No credit card — just a cleaner inbox.

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